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Woke babies Terms of Service



On this page, you’ll find the detailed Terms and Conditions of Woke Babies. For help with an existing account, or for help joining Woke Babies contact our support team [email protected] You can find the specific details regarding your subscription with Woke Babies including your next scheduled boxes, by logging into your account. If you would like to make changes to your account.



The website www.wokebabies.co.uk (“the website”) is owned and operated by Woke Babies Ltd, trading as ‘Woke Babies’. References to “we”, “us”, or “our” are references to Woke Babies Ltd. We are a company registered in England and Wales (company number 13118169) and our registered office and address for correspondence is:

Woke Babies HQ

Unit 6 The Link business Centre

49 Effra Road



2. Terms

2.1 Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing the website at https://https://wokebabies.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2.2 We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes.

2.3 In addition to these Terms and Conditions our Privacy Policy also applies to your use of the website and is, where relevant, incorporated by reference into these Terms and Conditions.


3.1 In order to purchase subscription products from the website, you must first register to set up an account with us by completing the registration form on the website.

3.2 In order to register an account you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organisation or company you must have the authority to bind that company. If you are under 18 years of age and you order goods from the website, please note that you are liable to pay for such order and are held responsible for your order.

3.3 When signing up you need to provide:

  • your full name
  • a valid and current email address
  • your delivery address
  • your payment card details or Paypal account
  • full name of your child(ren)
  • date of birth of your child(ren)

3.4 When you create an account you are given the opportunity to opt in or out of Woke Babies marketing emails. If you opt in by checking the checkbox or by leaving it checked you agree to receive direct marketing offers from Woke Babies using information provided during the registration process.

3.5 You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.

3.6 We reserve the right to reject any discount code or credit and/or reclaim the amount of any discount or credit if we consider that it is being used in breach of these Terms or is otherwise being abused.

3.7 You are responsible for all activities and purchases that occur under your account. You must notify us immediately at [email protected] if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.


4.1 Except for orders placed on our gift shop, when you register an account on the website you will be given a choice to signup for one of the Woke Babies Subscriptions: automatically renewing Monthly Subscription or 3, 6 or 12 month Prepaid Subscriptions. At the end of the term, all Prepaid Subscriptions will automatically renew as Monthly Subscriptions. Boxes in all the Woke Babies Subscriptions are delivered every 4 weeks.

4.2 If you order a Prepaid Subscription that automatically renews, you agree to pay the applicable product price and delivery fees upon each automatic renewal date, until you terminate your Subscription in accordance with these Terms and Conditions. Please also note that if your Subscription includes a discounted product price for the duration of the Prepaid Subscription, once the period expires, your Subscription will automatically renew at the full Monthly Subscription product price.

4.3 No order is accepted from you until our website displays an order confirmation message. You can manage and make changes to your orders at any time in your account section.

4.4 You may submit orders online at any time after you have created an account. The website allows you to review your order and make any corrections before submitting it to us and by submitting to the order you confirm that you have made any such corrections. You are given the opportunity to review the product type (Monthly Subscription, or 3, 6, 9 or 12 month Prepaid Subscription) and frequency of orders in your account section.


4.5 From time to time, Woke Babies may run marketing promotions that entitle new customers to discounts on their first box or boxes.

4.6 There is no obligation to continue past your first box, but you will need to cancel future orders before your next billing date, which can be found in your account. Woke Babies subscription boxes are shipped before the 18th of each month. The exact shipment date depends on the date of registration.

4.7 Discounted introductory offer apply to one account per household. It must not be used in connection with multiple accounts created or controlled by the same person. Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers. Consequently, discount codes do not apply on 3, 6, 9 or 12 month Prepaid Subscriptions.

4.8 You will be charged the full price for boxes after your discounted offer. We will continue to bill you by your chosen payment method for the service until you cancel your subscription.

4.9 The offer to try your first box at a discount applies only to one child. After the shipment of your first discounted order, each additional box will be charged the standard price. You can purchase additional boxes for additional children at the standard price.


5.1 The price of products is as quoted on the website.

5.2 We take payments by continuous payment authority. You will be charged as follows: Monthly Subscription (delivered monthly) will be charged on the 1st of the month.

5.3 If your payment fails for whatever reason, you will be notified by email and we will retry the payment up to 3 times.

5.4 You agree not to hold us responsible for banking charges incurred due to payments on your account.

5.5 We reserve the right to change the fees for any services at any time. We agree to notify you at least 28 days in advance of any change in fees.


5.6 The prices are shown in GBP but exclude delivery costs, which will be added to the total amount due.

5.7 Payment must be made through our payment gateway providers at the time of placing your order. Payment in full will be taken at this time. You will be required to submit your payment details to the relevant third party payment gateway provider and you may also be required to accept additional terms and conditions in relation to the use of that service. We cannot accept, and hereby exclude to the fullest extent permitted by applicable law, any liability arising out of or in connection with your use of such third party payment provider.

5.8 Payment is taken for all orders prior to the order being dispatched so please ensure that all details given to us are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given nor can we accept responsibility if incorrect address details are given and the order is sent to an incorrect address.


6.1 You can cancel your deliveries in the automatically renewing Monthly Subscription from the Manage Subscriptions page. Click on ‘Edit / Upgrade / Pause/ Cancel’ and you’ll see the option to cancel. Then, click on ‘Cancel Box Subscription’ and simply follow the steps to cancel future orders. If you’ve already paid for your next order, that will be the final box you receive and no further charges will be made.

6.2 You cannot cancel your Prepaid Subscription mid-term. You can cancel the automatic renewal of the Prepaid Subscription at any time from the Manage Subscriptions page. Click on ‘Edit / Upgrade / Pause /Cancel’ and you’ll see the option to cancel. Then, click on ‘Cancel Box Subscription’ and simply follow the steps to cancel future orders. If you’ve already finished your Prepaid Subscription term and paid for your next order, that will be the final box you receive and no further charges will be made. If you have not finished your Prepaid Subscription term, outstanding boxes within the Prepaid Subscription will be delivered as usual, but your subscription will not be automatically renewed.

6.3 We reserve the right to terminate or restrict your use of our service, for any reason. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.

6.4 As all our boxes in all Woke Babies Subscription types are made-to-order, they cannot be returned for any reason unless faulty.


7.1 Boxes are delivered through a standard sized small parcel by your local post. Proof of delivery is not obtained. Actual delivery times may vary for you depending on:

  • our stock availability
  • your delivery address
  • when you make your selection
  • circumstances impacting delivery by the postage service. We reserve the right to use alternative delivery methods without prior notification.

7.2 You will not hold us responsible for any delays relating to the delivery of boxes.

7.3 It is your responsibility to report all lost or undelivered boxes within 7 days after dispatch date by email to [email protected].uk. When a box hasn’t yet been delivered seven days after shipment day and the correct process is followed, a replacement box will be sent.

7.4 If you change address, you must update your address in your account to ensure that boxes are sent to the correct address. Please ensure this is done in time to take effect before you move as you will not be refunded for any boxes posted to the wrong location.

7.5 We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.

7.6 If you are dissatisfied with any product you receive from us, please contact our customer services team on [email protected].uk. We retain the right to request a return of any faulty goods sent by mail to Unit BB39, The Link Business Centre, 49 Effra Rd, SW2 1BZ, and the product will be inspected. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your legal rights.


7.7 Non-subscription items are delivered by your local post. Proof of delivery is not obtained, unless deliveries are tracked. Actual delivery times may vary for you depending on:

  • our stock availability
  • your delivery address
  • your chosen delivery method and when you make your selection
  • circumstances impacting delivery by the postage service. We reserve the right to use alternative delivery methods without prior notification

7.8 You will not hold us responsible for any delays relating to the delivery of boxes.

7.9 You may return any item to us for a refund within 14 days of receipt. Refund processing will be at our discretion. The customer must complete the return form received with the order. The item must be returned in its original packaging and condition. All postage costs are the responsibility of the customer.

7.10 Full purchase price of the item(s) returned successfully within 14 days of arrival will be credited to the account that was originally used to purchase the items.

8. Use License

8.1 Permission is granted to temporarily download one copy of the materials (information or software) on Woke babies’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Woke babies’s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

8.2 This license shall automatically terminate if you violate any of these restrictions and may be terminated by Woke babies at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

9. Disclaimer

9.1 The materials on Woke babies’s website are provided on an ‘as is’ basis. Woke babies makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

9.2 Further, Woke babies does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.


10.1 From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.

10.2 If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.


11.2 We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy.

12. Limitations

12.1 In no event shall Woke babies or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Woke babies’s website, even if Woke babies or a Woke babies authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

13. Accuracy of materials

13.1 The materials appearing on Woke babies’s website could include technical, typographical, or photographic errors. Woke babies does not warrant that any of the materials on its website are accurate, complete or current. Woke babies may make changes to the materials contained on its website at any time without notice. However Woke babies does not make any commitment to update the materials.

14. Links

14.1 Woke babies has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Woke babies of the site. Use of any such linked website is at the user’s own risk.

15. Modifications

15.1 Woke babies may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

16. Governing Law

16.1 These terms and conditions are governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.